Account & Data Deletion

1. How to Request Account & Data Deletion

You can request deletion of your account and personal data in either of the following ways:

• Email request: Send an email to privacy@mankuca.com with the subject line "Account Deletion Request". Include the email address associated with your account and, if applicable, your organization or tenant name.
• In-product request: If you are signed in, open your account or workspace settings and use the account deletion / close account option where available, or contact your organization administrator to initiate deletion on your behalf.

We may ask you to verify your identity before processing the request to protect against unauthorized deletion.

2. What We Delete

When a deletion request is approved, we permanently delete or irreversibly anonymize:

• Account profile information (name, email, phone, avatar, and login credentials)
• User preferences, notification settings, and session data
• Personal content you created that is not required for another user's or tenant's ongoing operations
• Device tokens and marketing communication preferences tied to your account

3. What We May Retain

Some information may be retained where required by law, contract, or legitimate business needs, including:

• Financial, tax, and billing records (typically up to 7 years)
• Security, fraud-prevention, and audit logs for a limited period
• Data needed to resolve disputes or enforce our Terms of Service
• Tenant/organization business records owned by an employer or workspace administrator (those records are controlled by the organization, not by an individual end user)
• Anonymized or aggregated analytics that can no longer identify you

For more detail, see our Privacy Policy.

4. Timeline

• We acknowledge deletion requests within 7 business days.
• We complete deletion or anonymization of eligible personal data within 30 days of verification, unless a longer period is required by law.
• Backup copies may take additional time to cycle out of our backup systems, after which they are purged according to our retention schedule.

5. Organization / Tenant Administrators

If your account belongs to a business, school, or other organization on Mankuca, an organization administrator may also request removal of your user access or workspace data. Organization-owned business data remains under that organization's control and is handled under our customer agreements and Data Processing Agreement.

6. Contact

For deletion requests or questions about this process:

• Email: privacy@mankuca.com
• Compliance: compliance@mankuca.com