Terms of Service

Mankuca provides a multi-tenant business operating system with modular subscriptions. We target 99.9% uptime and provide support through our standard channels during business hours.

• You must use the Platform in compliance with applicable laws in your jurisdiction.
• You may not attempt to breach tenant isolation, access unauthorized data, or interfere with Platform security.
• Account credentials must be kept confidential. You are responsible for activity under your account.
• We may update features, modules, and pricing with reasonable notice where required.

Paid modules and subscriptions are billed according to the pricing displayed in the Platform at the time of purchase or renewal.

• In-platform payments only: All subscription fees, module activations, renewals, and upgrades must be paid through the Mankuca application using approved payment methods integrated with the Platform.
• Fees are generally billed in advance for the selected billing cycle (monthly, quarterly, or yearly) unless otherwise stated.
• Failed or reversed payments may result in suspension of modules or workspace access until the account is brought current.
• Refunds, where applicable, are handled according to our refund policy and only for qualifying transactions recorded in the Platform.
• We may revise published pricing with advance notice. Continued use after the effective date constitutes acceptance of updated fees.

Partner earnings depend on your assigned commercial model and are calculated only from qualifying, paid, in-platform transactions.

Referral commissions are calculated as a percentage (or fixed amount, if configured) of eligible subscription payments attributed to your referral code or partner assignment. Rates and duration (including recurring commission windows) are set in your partner profile.

Reseller markup allows you to set prices above the platform base rate within margin rules for your tier. Markup amounts that require approval will not accrue until approved. Tenant-specific overrides must comply with the same in-platform payment rules.

Earnings may enter a pending or clearance period before becoming available for payout. Reversals (refunds, disputes, failed payments) may generate offsetting entries against future payouts.

• Partner accounts start in a review state. Payouts are released only after admin approval and completion of required profile and payment details in the Partner Portal.
• Verified commissions and cleared markup balances are processed on a periodic settlement schedule (typically monthly) via the payment method on file.
• Minimum payout thresholds and processing fees, if any, will be communicated in the Partner Portal.
• Mankuca may withhold or claw back payouts for suspected fraud, spam referrals, chargebacks, Terms violations, or off-platform payment arrangements.
• You are responsible for all taxes, levies, and reporting obligations on income received through the Partner Program.
• Payout records in the Partner Portal constitute the official statement of earnings for the period.

Partners must represent Mankuca accurately and professionally. You agree not to:

• Make false or misleading claims about features, pricing, uptime, or certifications.
• Send unsolicited bulk messages (spam) or use deceptive advertising to generate referrals.
• Register dummy tenants, manipulate attribution, or create duplicate accounts to inflate earnings.
• Use Mankuca trademarks or branding outside approved marketing materials without permission.
• Request clients pay subscription fees to you instead of through the Platform.
• Share login credentials or operate client workspaces in violation of client agreements or data protection laws.

Approved marketing assets are available in the Partner Portal. Custom campaigns must not contradict these Terms or published product information.

We may suspend or terminate your Platform or partner access immediately for breach of these Terms, fraudulent activity, or conduct harmful to Mankuca or its customers. Upon termination, pending earnings may be forfeited if termination is for cause.

The Platform and its content remain the intellectual property of Mankuca Ltd and its licensors. To the maximum extent permitted by law, Mankuca is not liable for indirect, incidental, or consequential damages arising from use of the Service or Partner Program.

We may update these Terms from time to time. Material changes will be posted on this page with an updated effective date. Continued use of the Platform or Partner Portal after changes take effect constitutes acceptance.

Questions regarding these Terms or the Partner Program may be directed through our standard support channels.